Refunds and Withdrawal

Last updated: 28 September 2026

Special rules apply to digital content, but you still keep your rights in cases of non-delivery, non-conformity and other situations provided for by law.

1. Right of withdrawal

For distance contracts, a consumer in principle has the right to withdraw from the contract within the statutory period without giving a reason. For digital content not supplied on a durable medium, the right of withdrawal may end once performance begins before the withdrawal period expires — but only if the consumer has expressly agreed in advance to performance beginning and confirmed that they understand they thereby lose the right of withdrawal, together with the other conditions laid down by law.

2. When a report starts immediately

If, on the purchase page, you expressly ask Own Sky to start creating and delivering personalised digital content immediately and confirm that you understand the consequences for your right of withdrawal, Own Sky may begin performance immediately. We keep that consent with the purchase, and you receive a confirmation by email.

3. When a refund may still be justified

This policy does not limit your statutory rights, including situations such as:

• the digital content was not delivered;
• you cannot access the paid content because of an error on Own Sky’s side;
• the delivered digital content does not conform to the contract or differs substantially from the product purchased;
• you were charged incorrectly or more than once;
• other cases in which applicable law gives a right to terminate the contract, a price reduction or a refund.

4. Subjective dissatisfaction with the interpretation

An astrology report is interpretive digital content. The mere fact that you disagree with an interpretation or do not feel it is personally accurate does not automatically mean the content does not conform to the contract, provided that the purchased type of report was delivered, based on the details entered and to the scope that was promised.

5. How to submit a request

Send your request to [email protected] and include the email used for the purchase, the product name and a short description of the problem.

The seller in every purchase is Dodo Payments, as merchant of record, and it carries out refunds. When a refund is justified, we pass it to Dodo Payments, and the money is returned to the same payment method you used. If you dispute a payment with your bank (chargeback), Dodo Payments handles that process.